Refund and Returns Policy
Refunds are provided depending on the service packages and plan purchased. As standard, all packages come with a limited refund with terms and conditions.
Packages or services once purchased are non-refundable. However, under some circumstances, we offer full and partial refunds.
Terms and Conditions for Refunds
Full Refund Scenarios
- A full refund will be issued if the service is not delivered within the specified timeframe
- Customers are entitled to a full refund if an incorrect order is placed and a cancellation request is made immediately after purchase or before the commencement of the service
- If no work has been started on your order, a full refund will be issued upon cancellation
No Refund Scenarios
- Cancellations initiated by the customer will not qualify for a refund if work on the order has already commenced or been completed
- Refunds will not be issued once the service has been completed and the final report has been delivered to the customer, regardless of the circumstances
Delay Policy
In instances where delays occur due to unforeseen reasons, such as challenges in indexing submissions across multiple third-party sites, we kindly ask for your patience and request an additional waiting period of 4 days beyond the originally estimated delivery date. Should the service remain undelivered beyond this extension, a full refund will be provided.
Refund Process
- Refunds will be processed using the original payment method used at the time of purchase
- All refunds will be credited to the original payment method within 4 to 10 working days
- Processing time may vary depending on your bank or payment provider
How to Request a Refund
To request a refund, please contact us with your order details and reason for the refund request.
Need Help?
Contact us at support@backlinkpros.co for questions related to refunds or if you need any clarification about our refund policy.